At its core, Lean Thinking is a set of simple business principles, which are highly effective at maximizing profits while minimizing waste. Put simply, Lean principles are about running your business more efficiently and providing better service for your customers, all while using fewer resources. The end result is a…

The technician shortage in the diesel repair industry is very real but it doesn’t mean that there aren’t any good techs still out there. They’re there, but you are now competing with every other shop to get them on your team. For the overworked, frustrated, and anguished shop owners who…

What is Cycle Counting?  A cycle count is an inventory auditing procedure where a small subset of inventory is counted on a specific day. This means that you are counting targeted portions of inventory multiple times throughout the year rather than all in one bulk sum and sitting. Let’s take…

Your technicians are the profit center for your truck repair business, but it’s the front of house staff who are responsible for satisfying the customer, closing the sale, scheduling future work, and encouraging customers to purchase relevant parts or services. Learn why it’s important for your front-of-house staff to have basic knowledge of sales techniques, conflict resolution, and customer relationship management techniques, and how these skills can bring more profit to your company.

Absorption is an important accounting concept, which allows you to wield control over the bottom line of your truck repair or truck parts business. Learn about the basics of this strategy, to help you make better pricing decisions, and keep your real costs under control for ongoing profitability.

Loyal, returning customers are the best compliment a repair shop can receive, but some shops struggle to maintain a stable customer base. In this article, we’ll discuss how to cultivate ongoing relationships with your customers, what might cause a customer to go elsewhere for service, and some simple techniques any repair shop can utilize to increase customer satisfaction and loyalty.

It is far too easy to become complacent about managing the inventory for your business. Learn more about how to save time and money by creating a high-performing inventory management system for your truck or repair shop.

Ransomware is a growing online threat which could cost your business thousands of dollars, if you’re not prepared. Learn how to minimize the risk of a ransomware infection, and protect your company’s most sensitive information.

In this new age of information, learn how to arm yourself with the tools you’ll need to launch a successful internet marketing strategy for your truck repair business.

Pricing your goods and services may seem straight-forward, but there are many factors to consider. In the second part of this two-part series, we will learn about pricing services and labor in order to ensure profitability for your business.