Loyal, returning customers are the best compliment a repair shop can receive, but some shops struggle to maintain a stable customer base. In this article, we’ll discuss how to cultivate ongoing relationships with your customers, what might cause a customer to go elsewhere for service, and some simple techniques any repair shop can utilize to increase customer satisfaction and loyalty.
Helpful Articles
Why You Need to Get Serious About Managing Your Inventory
It is far too easy to become complacent about managing the inventory for your business. Learn more about how to save time and money by creating a high-performing inventory management system for your truck or repair shop.
The Dangers of Ransomware & How to Protect Your Company
Ransomware is a growing online threat which could cost your business thousands of dollars, if you’re not prepared. Learn how to minimize the risk of a ransomware infection, and protect your company’s most sensitive information.
Your Truck Parts or Repair Shop in the Digital Age
In this new age of information, learn how to arm yourself with the tools you’ll need to launch a successful internet marketing strategy for your truck repair business.
Aurora Parts and Accessories and Pluss Announce Partnership
LEBANON, Indiana, and COLUMBIA FALLS, Montana (September 20, 2017) – Aurora Parts and Accessories and Pluss Corporation proudly announce a partnership to provide automation of parts look-up, ordering, availability, and pricing for Aurora Dealers starting in the fourth quarter of 2017. The imminent integration between Aurora Parts and Accessories’ MyAuroraPlus…
Pricing Strategies For Your Truck Shop Business – Part II
Pricing your goods and services may seem straight-forward, but there are many factors to consider. In the second part of this two-part series, we will learn about pricing services and labor in order to ensure profitability for your business.
Pricing Strategies For Your Truck Parts Business – Part I
Pricing your goods and services may seem straight-forward, but there are many factors to consider. In the first part of this two-part series, we will learn about pricing inventory items in order to ensure profitability for your business.
Aurora Solutions
Purchase Order integration Provides ability to electronically send a purchase order out of PTM-Vision via EDI directly to Aurora eliminating double entry Aurora GBOM integration Using PTM-Vision’s unit information, you can go directly to the correct trailer within GBOM, and with a single click, add parts directly to work orders,…
Pluss Corporation Is Now An Employee Owned Company
COLUMBIA FALLS, MT (August 4, 2017) – Pluss Corporation, a leading producer and provider of resource management software for Repair Shops and Dealers in the Truck, Heavy-Equipment and Emergency Equipment Market, is thrilled to announce that it is now an employee-owned company. Through the purchase of shares previously held by…
The Real Cost of a Truck Shop Business – Part II
In the second part of this two-part series, we cover the basics of managing the cost of a workforce, and why it’s so important to keep a close eye on employee productivity. Learn how to calculate the efficiency of your team, and how to cut costs so that your business enjoys long-term profitability.